Question 1

Is there somewhere to store my bag?

Accepted Answer

We do recommend you leave all valuables at home however if you have a bag & personal belongings you can leave this in the bag storage area whilst you race. A tag from your number bib will be attached to your bag so we know which bag is yours when you come back to collect this.

Question 2

Can I race with an IPOD, MP3 or other music device?

Accepted Answer

TRIATHLON EVENTS: You are not permitted to race in any leg of the triathlon with any music devices including mobile phones, MP3 players, earphones etc, this is a very serious safety risk to you and the participants around you.

Question 3

Is the event timed?

Accepted Answer

Yes, each triathlon participant receives a timing chip as part of their race pack which is to be worn on the left ankle.

Question 4

What happens if I need to withdraw from this event?

Accepted Answer

Please refer to the Transfers and Refunds page for rules around withdrawals and refunds. If you wish to withdraw from the event, the cancellation policy as outlined in the terms and conditions applies.

Question 5

How can I make changes to my entry?

Accepted Answer

Please refer to the Transfers and Refunds page for rules around entry changes.

Question 6

Are there age restrictions in this event?

Accepted Answer

Yes. All distances have a minimum age for participation. For more information on age restrictions please visit the event page you are interested in.

Question 7

What is my correct age category?

Accepted Answer

Your age for all Queensland Triathlon Series and Gold Coast Triathlon events is the age you are as of 31st December 2027 (as per the AusTriathlon rules).

Question 8

Is bike hire available at your events?

Accepted Answer

Please view our Bike Hire page for more info. We have a limited amount of mountain bikes for hire, please contact our office to discuss – 0755680443 or email info@theeventcrew.com.au

Question 9

What sort of bikes are allowed?

Accepted Answer

Mountain bikes, cruisers, racing bike, BMX bikes are all great options at our events. Your bike just must be in a safe working condition. E-bikes at QTS / GCT / MBT: pedal assisted ebikes are allowed however all ebikes must meet the Australian standard and have unmodified motors. Additionally, participants MUST be in a non competitive wave (eg Mates Wave or Enticer aged over 16 years). Please call us if you are unsure about category.

Question 10

Do I need a helmet?

Accepted Answer

Yes, helmets are compulsory to participate in the event. When you enter transition to ‘rack’ your bike, you will need to put your helmet on – at this time our technical officials will check that this is safe to wear for the event.

Question 11

Do I have to wear a swim cap?

Accepted Answer

Yes, we will issue you a coloured swim cap to wear based on your wave start. If you would prefer to wear your own, you can wear this underneath the event cap.

Question 12

Can I wear a wetsuit?

Accepted Answer

For all other triathlons, a wetsuit decision is made based on water temperature. The water temperature is taken the morning of the race and a decision posted on the race information board at the event site. For full rules on wetsuits, please visit the AusTriathlon website. Open-Elite Waves may be required to race without a wetsuit at lower water temperatures as per Triathlon Australia rules.

Question 13

What should I wear?

Accepted Answer

Anything goes really, provided your torso is covered during the bike and run! You can swim in just your swimsuit +/- bike pants and then when in transition just put on shorts/singlet/t-shirt – it’s really up to what you are comfortable in. Some people choose to purchase a tri-suit, which means you can wear this the entire time and there is no need to change.

Question 14

How does a team work?

Accepted Answer

Think of the team as a relay with the change over point being at the cyclist’s bike. Swimmers give the cyclist the timing chip (provided in your race pack) before the cyclist removes bike from rack and upon completion of the bike course, cyclist must rack their bike and then give the runner the timing chip before the runner begins the run. The race number bib is to be worn by the runner only. The timing chip is to be worn by all team members on the left ankle or the team may not receive a time.

Question 15

Can I enter in a team?

Accepted Answer

Yes we do team entries! Teams have a minimum of two and a maximum of three participants. That means one person swims, one person rides and one person runs. If one person wants to do two legs that is fine – but if you and your friend want to participate side by side you need to do individual entries.

Question 16

What is a transition area?

Accepted Answer

The term ‘transition area’ is the area where you set up your bike and ‘transition’ from the swim to bike legs and then bike to run legs. Before the start you will leave your gear for the bike and run leg next to your bike and then exit with your swim gear and head to the swim start. You can’t leave any bags or additional items in the transition area. These will be removed by officials if left.

Question 17

How does the swim work?

Accepted Answer

To avoid having all the athletes entering the water at the same time, competitors are divided into “waves”. Each wave will consist of no more than 100 swimmers to give you plenty of room to swim and enter transition smoothly. Check the information board for your swim start time or view them under each event on the website in the week leading up to your race. Note that tentative category start times are listed but MAY CHANGE the week of the race. Specific wave starts are listed on the website Thursday of race week.

Question 18

Where can I find photos of the race?

Accepted Answer

Photos will be available within 24-48 hours after the race. A link will be provided in the post-race email and on social media.